Our values go to the heart of our company and to the heart of our success, whether it be through our people, our customers or the wider environment.
Marshall aims to be a ‘values driven’ company. Although there will obviously be many procedures to follow as we are in a heavily regulated industry, the values provide guidance for when procedures don’t exist.
Putting our customers above all else
We value our customers above all else and seek to provide outstanding Customer Service through happy, conscientious and well-motivated teams.
Our business is founded on customer service. For over a century we have consistently put our customers first and this single-minded emphasis will continue. We recognise, of course, that outstanding customer service can never be taken for granted, so we continually measure and constantly seek to improve.
Upholding the highest standards of integrity and fairness
We strive to exhibit the highest standards of integrity and fairness in everything we do.
There must be no gap between what we say and what we do. Our founder put integrity and fairness among the fundamental principles of his fledgling enterprise. Four generations on, we still abide by these core values. They are ingrained in the way we do things in the Marshall Group.
As our business has expanded internationally into new sectors, we have never lost sight of the essential need to reinforce our reputation for integrity and fair play.
Maintaining competitive edge through innovation and creativity
We maintain our competitive edge through innovation and an adherence to the founding tradition of a spirit of adventure.
Standing still is not an option. We must constantly change and adapt to meet the needs of our customers. Otherwise, these needs will be met by our eager competitors.
Fortunately, innovation is the life-blood of the Group. We are well placed to face new challenges and grasp new opportunities. With flair and creativity, we constantly strive to adapt and find imaginative solutions to evolving customer demands. In an ever-changing world, this deep-seated innovative streak helps us break into new markets, open-up new territories and achieve new technological breakthroughs.
Recognising that people are the heart of our success
We are successful in our chosen markets and people are at the heart of our success.
We readily recognise the power of our people to drive the Marshall Group forward. Everybody in the Group contributes, in various ways, to the products and services we supply. We value each individual’s contribution, encouraging everyone to reach their full potential.
We can achieve more, of course, by working collaboratively to reach common goals. Working responsibly under their own initiative, our people join together to get the job done to the highest standard. Six thousand Marshall people, all with the same set of values and common beliefs, are a powerful force.